nabaiji Terms and Conditions

Section 1

General Provisions and Eligibility

1.1 About the Platform

nabaiji is an online gaming and betting platform that offers casino games, slots, live casino and sports betting services for Bangladeshi users. In these Terms, "we", "nabaiji" or "Platform" refers to nabaiji and its operating authority.

1.2 Age and Eligibility Requirements

nabaiji services are available only to individuals aged 21 or above. When creating an account, you must confirm that you are at least 21 years old. Any registration or transaction made on behalf of a minor is strictly prohibited and, if found, the account will be immediately closed.

1.3 Scope of the Terms

These Terms apply to services provided through the nabaiji website, mobile app and any other digital channel. Where game-specific rules, bonus terms or promotional offers have their own terms and conditions, those will apply alongside these general Terms, and in the event of a conflict, the specific terms will take precedence.

Section 2

Account Registration and Verification

2.1 Registration Requirements

To play games or place bets on nabaiji, creating a personal account is required. You must provide accurate and complete information at the time of registration. Incorrect or false information may result in verification failure and deposited funds may not be returned.

2.2 One Person, One Account

Each person may operate only one account. Creating multiple accounts is explicitly prohibited. If evidence is found of multiple accounts being operated from the same device, the same IP address or the same payment method, all associated accounts will be closed and the balances of those accounts may be forfeited.

2.3 Identity Verification (KYC)

nabaiji reserves the right to verify the identity of an account holder at any time. A national identity card, passport or other government-issued document may be requested for verification. If the required documents are not submitted within the specified time, the withdrawal process may be temporarily suspended.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. You must not allow anyone else to access your account. If you suspect any unauthorised activity on your account, notify our support team immediately. nabaiji bears no responsibility for unauthorised access to an account.

Section 3

Deposit and Withdrawal Policy

3.1 Deposit Methods and Minimum Amount

Deposits on nabaiji can currently be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳300. Once a deposit is successfully processed, the amount will be added to your account balance.

3.2 Withdrawal Methods and Minimum Amount

The same mobile banking methods are used for withdrawals: bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. If account verification is not complete or there is any suspicious activity, the withdrawal process may be delayed or suspended.

3.3 Transaction Integrity

You must ensure that you are transacting only from a mobile wallet registered in your own name. Using a third party's wallet is prohibited and any such transaction, if proven, may be cancelled.

Section 4

Bonus and Promotion Terms

4.1 Welcome Bonus

nabaiji offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives an additional ৳1,000 bonus, making the total balance ৳2,000, and the wagering requirement on that bonus amount will be ৳1,000 × 15 = ৳15,000. The bonus is not cash; winnings from the bonus cannot be withdrawn before the specified wagering requirement is met.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. This means that if you receive a ৳20,000 bonus, you must place a total of ৳20,000 × 15 = ৳3,00,000 in bets before you can withdraw. Withdrawal from the bonus balance is not permitted until wagering is complete.

4.3 VIP Cashback

nabaiji's VIP programme has five levels: Bronze, Silver, Gold, Platinum and Diamond. Cashback is available at each level based on the weekly net loss. For example, a Gold level member with a weekly net loss of ৳20,000 will receive ৳20,000 × 0.9% = ৳180 in cashback.

4.4 General Bonus Terms

• A bonus offer may be used only once per person or household.
• Using risk-free betting strategies (such as placing equal bets on both sides) for the purpose of earning a bonus is prohibited.
• nabaiji reserves the right to modify, suspend or cancel any bonus offer.
• When a bonus expires, it will be cancelled automatically.
• If there is suspicion of a breach of bonus terms, the account may be temporarily suspended for investigation.

Section 5

Gaming Rules and Accountability

5.1 Game Outcomes

All game outcomes on nabaiji are determined through a neutral Random Number Generator (RNG). Each game round is independent and the result of a previous round does not affect the next round. If you have any complaint about a game outcome, contact the support team — every complaint is reviewed properly.

5.2 Technical Issues

If a game stops mid-round due to a server error, internet disconnection or any other technical issue, nabaiji will handle the situation according to its standard policy. Generally, the bet for any round interrupted by a technical issue is returned.

5.3 Maximum Bet Limits

Each game and market has a maximum bet limit, which is clearly stated in the game interface. Bets exceeding the set limit are not accepted. In specific cases, nabaiji reserves the right to reset the bet limit for any account.

5.4 Winnings from System Errors

If an unusually large win is displayed due to a software or system error, that amount will not be considered valid. nabaiji is not obliged to pay out in such circumstances and reserves the right to investigate the issue.

Section 6

Prohibited Activities

The following activities are strictly prohibited on the nabaiji platform:

• Any attempt to intrude into the platform's systems, software or network.
• Operating games using automated bots, scripts or any other software.
• Using multiple accounts to exploit bonuses or promotions.
• Money laundering or using funds from illegal sources in transactions.
• Unauthorised access to another user's account or attempting to steal their information.
• Creating or verifying an account using a false identity or forged documents.
• Threatening or harassing other users.
• Attempting to bribe any platform employee or obtain improper benefits.

If any of the above prohibited activities are proven, the account will be permanently closed and all balances may be forfeited. Law enforcement authorities may be notified if necessary.

Section 7

Account Suspension and Closure

7.1 Suspension by nabaiji

nabaiji reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Suspicion or evidence of a breach of any provision of these Terms.
• Failure to submit required identity verification documents within the specified time.
• Suspicious activity relating to fraud or money laundering.
• When considered necessary for the security of the platform.

7.2 Voluntary Closure by the User

You may request to close your account at any time. Any balance remaining in the account must be withdrawn before making the request. After the account is closed, registration with the same email or mobile number will not be permitted unless the support team grants special permission.

7.3 Inactive Accounts

If there has been no login or transaction for 12 months or more, the account may be marked as inactive. In such cases, nabaiji will contact the registered email address. If there is no response within the specified time, the account may be permanently closed.

Section 8

Data Privacy

The detailed process for collecting, storing and using your personal information is described in our Privacy Policy, which forms an inseparable part of these Terms. By creating an account, you also consent to that policy.

8.1 Purpose of Data Use

nabaiji uses your information solely for the purposes of providing services, identity verification, transaction processing and support. Personal information is not sold to third parties. However, information may need to be disclosed to comply with the law or by court order.

8.2 Cookies and Tracking

Cookies and other tracking technologies are used to improve the quality of the platform's services. It is possible to disable cookies in browser settings, but this may limit some features of the platform.

Section 9

Responsible Gaming

nabaiji believes that gaming is a form of entertainment — not a reliable source of income. We encourage our users to follow the responsible gaming guidelines.

9.1 Setting Limits

nabaiji gives users the option to set their own deposit, loss or session time limits. Setting these limits makes it easier to avoid overspending.

9.2 Voluntary Break (Self-exclusion)

If you feel that gaming is having a negative impact on your personal or financial life, you can take a temporary or long-term break from your account through the support team. During a self-exclusion period, no bonus or promotional offer will be provided.

9.3 Minor Protection

No one under the age of 21 may use nabaiji. Family members may use parental control software on home computers or devices to prevent minors from accessing such platforms.

Section 10

Terms Amendment and Notification Policy

nabaiji reserves the right to change, amend or update any part of these Terms at any time. For significant changes, users will be notified via their registered email or through a platform notification.

10.1 Effective Date of Changes

Amended terms will be considered effective from the date of publication. If you continue to use the platform after receiving a notification, it will be assumed that you have consented to the new terms.

10.2 Previous Versions

Previous versions of these terms and conditions are no longer in effect. The current version is the only applicable document.

Section 11

Dispute Resolution

11.1 How to Submit a Complaint

Any complaint regarding nabaiji's services can be submitted to the support team via live chat or email. Once received, the complaint will be forwarded to the relevant department and the user will be notified after it has been resolved.

11.2 Investigation Period

Complex matters may take time to investigate. During the investigation, the relevant account or transaction may be temporarily suspended. The user may be asked to provide additional information or evidence to assist with the investigation.

11.3 Final Decision

The decision of nabaiji's authority will be considered final and binding. However, the user retains the right to seek external mediation or pursue legal action if they wish.

Section 12

Contact & Support

If you have any questions about these terms and conditions or need assistance, please contact nabaiji's 24/7 support team. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.