nabaiji Privacy Policy

1. Introduction

nabaiji ("we", "our" or "platform") is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("policy") applies to the website nabaijilogin.cam and all related services.

By using our platform, you agree to the terms described in this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

You must be at least 21 years old to use our services. We take steps to verify age at the time of account registration and maintain that assurance through the information we collect.

2. What Information We Collect

nabaiji collects only the information necessary to operate the service, ensure account security, and improve the user experience. The details by category are listed below.

2.1 Information You Provide Directly

When you create an account, make a deposit, or request support, the following information is collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Mobile wallet details — such as your bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
• A copy of your National ID card or other government-issued identity document (for KYC verification)
• Your chosen username and password (passwords are stored in encrypted form)

2.2 Automatically Collected Information

The following information is automatically recorded while you use the platform:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Login time, session duration, and list of pages visited
• Betting and gaming history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

When needed for identity verification or fraud prevention, identity-related information may sometimes be collected through trusted third-party verification services. In such cases, the third party's own privacy policy also applies.

3. How Information Is Used

Collected information is used only for the purposes listed below. nabaiji never sells your personal information to third parties for advertising purposes.

3.1 Service Operations

• Creating, managing, and verifying account logins
• Processing deposits and withdrawals
• Running betting, gaming, and other platform services properly
• Activating bonuses and promotional offers

3.2 Security and Compliance

• Identity verification through KYC (Know Your Customer) procedures
• Preventing account fraud, money laundering, and unauthorized access
• Ensuring age verification (enforcing the 21+ rule)
• Meeting legal and regulatory obligations

3.3 Customer Support

When you contact our 24/7 support team via live chat or email, records of those conversations are kept to resolve issues and improve service quality.

3.4 Platform Improvement

Analysis of user behaviour and preferences is used to improve platform performance and user experience. This analysis generally does not reveal individual identities — data is processed in aggregated and anonymised form.

4. Sharing and Disclosure of Information

nabaiji does not sell or rent your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the limited situations below:

4.1 Service Provider Partners

The minimum necessary information is shared with selected third parties for payment processing, identity verification, gaming software provision, and technical infrastructure management. All such partners are bound by strict data protection agreements.

4.2 Legal Obligations

Information may be disclosed when required by a competent court order, a formal request from law enforcement, or applicable law. In such cases, we provide only the minimum information legally required.

4.3 Business Transfer

If ownership or operation of nabaiji is transferred for any reason, collected information may form part of that transfer. In such a case, we will notify you in advance and inform you of the new policy.

5. Data Protection Methods

nabaiji uses industry-standard security technology to protect your information. The key elements of our security framework are described below:

5.1 Encryption and Protocols

• All data transfers between your browser and our servers are secured through SSL/TLS encryption
• Passwords are never stored in plain form — only encrypted hashes are kept
• Payment information is handled through industry-standard secure processes

5.2 Access Controls

• Only staff who need your personal information to carry out their work can access it
• All access is logged and reviewed regularly
• Two-factor authentication is used on internal systems

5.3 Your Responsibilities

You also play a role in keeping your account secure. Use a strong password, do not share it with anyone, and if you notice any suspicious activity, contact our support team immediately.

6. Cookies and Tracking Technologies

The nabaiji website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run core services. These cannot be disabled.
• Functional cookies: Remember your language preference and interface settings.
• Analytics cookies: Used to understand how the platform is used; they do not reveal personal identity.

6.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings. However, this may limit some platform features.

7. Data Retention Period

We keep information only for as long as necessary. The type and purpose of the data is considered when determining the retention period:

• Active account data: retained until the account is closed
• Financial transaction records: retained for a set period as required by law
• KYC documents: securely deleted after verification is complete and subject to legal requirements
• Support conversations: retained for a limited period to maintain service quality
• After account closure: data is securely deleted once legal obligations have ended

Information relevant to a potential fraud investigation or legal dispute may be retained for a longer period.

8. Your Rights

As a nabaiji user, you have the following rights regarding your personal information:

8.1 Right to Access

If you want to know what information we hold about you, where it was collected from, and how it is being used, please notify our support team.

8.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. Some information can be changed directly from your account settings; for other cases, please contact the support team.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information that must be retained for legal or regulatory reasons will not fall under this right.

8.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be temporarily restricted.

9. Protection of Minors

All nabaiji services are exclusively for individuals aged 21 and over. We do not knowingly collect or store information from anyone under the age of 21.

If we learn that a minor has registered, that account will be closed immediately and the related information will be securely deleted.

For more details on responsible gaming, see our Responsible Gaming Guide, which contains full information on setting play limits and self-exclusion.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact us through the following:

10.1 Support Channels

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

10.2 Response Times

For privacy-related requests, we aim to respond as quickly as possible. More complex matters may take a little longer to resolve, but an initial acknowledgement will be sent promptly.

For general questions about our services, policies, or platform, you can visit our FAQ page, where many common questions are answered.

11. Changes to This Policy

nabaiji may update this privacy policy from time to time. Such updates may be made due to service changes, technological developments, or legal requirements.

When changes are made:

• The "Last updated" date at the top of the page will be changed
• A notice will be sent to your registered email for significant changes
• For notable changes, your consent may be requested when you log in to the platform

Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.